Clanomega Solutions Private Limited – Privacy Policy

Effective Date: 01-January-2025

This Privacy Policy (“Privacy Policy”) explains how Clanomega Solutions Private Limited (“Clanomega”, “Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards Personal Data or customer data in connection with the SMARCK platform.

SMARCK is a cloud-based data archiving and management platform owned and operated by Clanomega Solutions Private Limited.

This Privacy Policy applies to Personal Data or customer data processed by Clanomega when customersuse with SMARCK. Our websites, applications, events, communications, and other business activities described below.

At SMARCK, trust and transparency are core values. We are committed to processing Personal Data or customer data responsibly, lawfully, and in accordance with applicable data protection laws.

1. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit websites operated by Clanomega that reference this Privacy Policy
• Use the SMARCK platform or related services
• Communicate with us via email, phone, or other channels
• Register for or attend events, webinars, training sessions or product demos
• Interact with our branded social media pages
• Visit our offices; orparticipate in community or open-source initiatives hosted by
  Clanomega.

Where third-party applications or services are accessed through SMARCK, the privacy practices of those third parties apply.

2. Personal Data We Collect

2.1 Personal Data Collected Directly

We may collect Personal Data directly from you, including:

• Identifiers (name, email address, phone number)
• Professional and employment information
• Account credentials
• Billing and payment information
• Event registration details
• Communications and support requests
• User-submitted content such as surveys or feedback
• Visitor registration details at our offices

You confirm that you have authority to provide any Personal Data relating to other individuals.

2.2 Personal Data Collected from Other Sources

We may collect Personal Data from:

• Business partners and data providers
• Publicly available sources
• Other users within your organization
• Code hosting and collaboration platforms when participating in community initiatives.

3. Device, Usage, and Tracking Data

We automatically collect device and usage data when you access SMARCK or our websites, including IP address, browser type, device identifiers, operating system, pages accessed, timestamps, and interaction logs.

This data is used to:

• Maintain platform security
• Provide and improve functionality
• Analyze performance and usage trends
• Detect and prevent misuse
• Enhance user experience

We use cookies and similar technologies to support essential website functionality and analytics. You may control cookies through browser settings; however, disabling cookies may limit functionality.

We don’t extract personal data from customer devices.

4. Purposes and Legal Bases for Processing

We process Personal Data for the following purposes:

• Providing and operating SMARCK and related services
• Managing user accounts and access
• Responding to inquiries and support requests
• Processing payments and subscriptions
• Improving services and user experience
• Ensuring security, compliance, and misuse prevention
• Conducting analytics and internal research
• Sending service-related communications
• Sending marketing communications where permitted
• Complying with legal and regulatory obligations

Processing is based on contractual necessity, legitimate interests,legal obligations, or user consent where required.

5. Sharing of Personal Data

We may share Personal Data with:

• Service providers supporting hosting, analytics, payment processing, and support
• Affiliates within the Clanomega corporate group
• Event and webinar partners (where applicable)
• Authorized customers with whom you are affiliated
• Professional advisers such as auditors and legal counsel
• Authorities where required by law

“We do not sell Personal Data”

6. International Data Transfers

Personal Data may be processed in countries other than your country of residence. Clanomega ensures appropriate safeguards are in place to protect Personal Data in accordance with applicable data protection laws.

7. Children’s Data

SMARCK is not intended for children under 16 or minors who are defined under local law. We do not knowingly collect Personal Data from children. If such data is identified, we will delete it promptly.

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposesfor which it was collected, comply with legal obligations,and resolve disputes. Data is securely deleted or anonymized once retention periods expire.

9. Your Data Protection Rights

Depending on applicable law, you may have rights to:

• Access personal data
• Rectify inaccurate data
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Opt out of marketing communications

Requests may be submitted using the contact details below.

Where Personal Data is processed on behalf of a SMARCK customer, requests should be directed to that customer.

10. Security Measures

Clanomega implements reasonable technical, administrative,and organizational safeguards to protect Personal Data. Howeverusers are responsiblefor maintaining the confidentiality of their credentials.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be communicated via the website or other appropriate means.Any legal disputes arising from this privacy policy are subjected jurisdiction of Courts Hyderabad, India.

12. Contact Information

For questions or requests relating to this Privacy Policy, contact:

Email:info@smarck.ai

Address:Clanomega Solutions Private Limited Flat No. 202, Everest Block, Aditya Enclave, 7-1-618, Ameerpet, Hyderabad – 500038, India